Returns & Exchanges

At AGM Mobile Official Store, we stand by the durability of our devices and offer a 30-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for replacements or refunds.

1

Initiate a Request

Contact our support team via email or our contact form within 30 days of delivery, providing your order number and the reason for the return.

2

Receive Authorization

Once your request is approved, our team will provide a Return Merchandise Authorization (RMA) number and the specific shipping address for our service center.

3

Package and Ship

Securely pack the device in its original packaging including all accessories and manuals, clearly marking the RMA number on the outside of the box.

4

Inspection and Refund

After our technicians inspect the returned item to confirm its condition, we will process your refund or dispatch your exchange unit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing